Privacy Policy

Last Updated: April 14, 2026
Kleanin is the data controller responsible for your personal data.
Kleanin operates kleanin.com.

1. Introduction

Welcome to Kleanin, a trusted and reliable professional cleaning service. Kleanin values your privacy and is committed to protecting your personal data in accordance with Malaysian Law. This page explains how Kleanin collects, uses, and protects your information.

2. Information Collection

Kleanin collects several types of information to provide and improve the service, including:

  • Contact Information: First name, last name, email address, and phone number.
  • Booking Details: Date and time of service, service address, and any specific instructions provided.
  • Technical & Usage Data: Technical data (cookies, IP addresses, browser & device information) and usage data (website interactions & booking history) collected automatically via analytics tools to improve website performance and services.

3. Use of Information

Kleanin uses the collected data for:

  • Service Operations: Contact information and booking details are used only to confirm, schedule, provide, complete and improve the services.
  • Payment Process: Payment information is processed securely by Stripe, and will not be disclosed to third parties.
  • Communication: Kleanin uses communication information to update the customer on bookings, schedule, reschedule, or cancel bookings.
  • Promotion: Marketing communications, only where the customer has provided consent, and the customer may withdraw consent at any time by following unsubscribe instructions or contacting Kleanin..
  • Legal Basis (PDPA): Kleanin processes personal data based on customer consent, contractual necessity, and legal obligations under Malaysian law.

      4. Payment Information

      Kleanin uses Stripe for payment processing. When payment information is entered on kleanin.com, that information is collected and processed directly by Stripe in accordance with their security standards, Privacy Policy, and General Terms. Kleanin does not host or store sensitive financial data.

      5. Data Sharing

      Kleanin does not sell or rent customer data to third parties. Data is only shared under confidentiality obligations with essential third party service providers acting as data processors on behalf of Kleanin, strictly only to operate kleanin.com, process bookings, and provide services.

      Kleanin may also disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable legal obligations in Malaysia. Personal data may be processed and stored on servers located outside Malaysia, subject to standard contractual clauses or equivalent safeguards.

      6. Data Security

      Kleanin implements appropriate administrative and technical measures, including industry-standard security protocols to safeguard customer data privacy and protect against unauthorised access, loss, or misuse of personal data. However, as no method of transmission over the internet is 100% secure, Kleanin cannot guarantee absolute security.

      Kleanin will notify users where required by law in the event of a data breach. The customer is also responsible for maintaining the confidentiality of any account credentials used to access kleanin.com.

      7. Customer Rights & Data Deletion

      Under the PDPA, the customer has the right to access, request corrections or request deletion of their personal data held by Kleanin.

      • Account Deletion: The customer may request to close their account at any time by contacting Kleanin.
      • Data Deletion: The customer may request deletion of their personal data. Kleanin will process such requests within a reasonable timeframe, except where retention is required for legal, tax, accounting, or fraud prevention purposes.
      • Data Retention: Kleanin retains personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Certain data (e.g., invoices) may be retained for up to 7 years to comply with legal and tax obligations.

      8. Cookies

      Kleanin uses cookies and similar technologies to enhance user experience, analyse traffic, and improve services. The customer may disable cookies via their browser settings.

      9. Third-Party Links

      Kleanin.com may contain links to third-party websites. Kleanin is not responsible for their privacy practices.

      10. Children’s Privacy

      Kleanin services are not intended for individuals under 18 years of age, and Kleanin does not knowingly collect personal data from children.

      11. Updates to This Policy

      Kleanin may update this Privacy Policy from time to time. Changes will be posted on this page.

      12. Contact Us

      For any questions:
      Email: ask@kleanin.com
      Location: Kuala Lumpur, Malaysia